Orders
General Inquiries
Q: How can I get help with putting an outfit together or sizing questions?**
A: Our team is here to assist you with all your fashion needs. Whether you need help putting an outfit together, have questions about sizing, or anything else, don’t hesitate to contact us. We’re here to help you look and feel your best!
Shipping & Returns
Q: What are your shipping options?
A: We offer weight-based US shipping, calculated at checkout, or FREE shipping on orders over $200! Orders are processed and shipped out within 24-48 hours.
Q: How do I return or exchange an item?
A: Sometimes it just doesn't work out, and we understand that. Requests for returns or exchanges must be made, and items must be postmarked within 10 days from the date of delivery. Items must be in new condition, with tags still attached, free from odor, pet hair, being washed, or any other signs of use or damage. Returns will be refunded in the form of store credit only. Certain items are final sale and cannot be returned.
Q: What items are non-returnable?
A: Accessories, non-clothing items, intimates, swimsuits, leggings, custom-personalized, made-to-order, and clearance items are final sale and cannot be returned.
Q: How should I return shoes?
A: Please do not return shoes in boxes with postage stickers and tape directly on the box. To ensure the item remains in resalable condition, please ship shoes in an additional shipping box or poly mailer. Shoes must also be returned unworn, with tags still attached.
Q: Who is responsible for return shipping charges?
A: Shipping charges for returns are the responsibility of the customer. We will need the Packing Slip to process returns and exchanges. Thank you for your understanding.
Q: How do I initiate a return?
A: To initiate a return, please contact us at kelly@westernedgeboutique.com. We reserve the right to refuse a return if it does not meet our return policy criteria.
Payment Plans
Q: Do you offer payment plans?
A: Yes, we offer flexible payment plans through Sezzle, Shoppay, Klarna, and Afterpay.
Contact Information
Q: How can I contact Western Edge Boutique?
A: Your feedback, inquiries, and suggestions are incredibly valuable to us. Please don’t hesitate to reach out using any of the following methods:
Western Edge Boutique, Fresno, CA 93737, United States
+1 559-691-3398
kelly@westernedgeboutique.com